Customer service system
Sanai health technology company has always followed the business principle of "customer first, service for survival", established a perfect, quality assurance and operation and maintenance service system, equipped with experienced operation and maintenance service team, and provided professional and timely system technical support and product operation and maintenance services.
The company has passed ISO9001 and iso13482 certification, and has established a perfect cascade maintenance service system, namely product development → product implementation → product technical support three-level service system, which provides users with accurate, timely, convenient and fast all-round support and service, and ensures the safe, stable and efficient operation of users' business. We will always adhere to our consistent service philosophy: "integrity, norms, beyond expectations.".
1、 Technical consultant services
Whenever problems occur in the process of using the system, technical engineers will provide technical services to determine solutions in time and restore the system application as soon as possible;
2、 Fault analysis and treatment
Through remote analysis and positioning, maintenance engineers can complete the problem analysis of faults, formulate feasible solutions according to the analysis results, or contact and coordinate the corresponding suppliers to ensure the timely handling of problems;
3、 Spare parts support
The technical service of spare parts warehouse will work out the plan of spare parts according to the requirements of users and the needs of maintenance work, so as to ensure the needs of maintenance work. The company provides support services for user's equipment and other key components, and provides spare parts for key equipment components. If it is detected that the equipment fails and cannot be repaired immediately, it will be directly replaced with spare parts. The company provides faster service response and technical and spare parts support services to improve work efficiency; Ensure the high availability of user equipment.
7x24 hour telephone service
Users who have problems in the process of business implementation can immediately call the hotline for problem feedback, and the hotline service staff will determine a reasonable solution according to the type of problem.
Service hotline: 400-187-6068
Fixed line: 0755-82727906
Service time: 7x24 hours (voice message service is provided in some periods)
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